How We Help
Ombudsman Services is the only organization mandated by law to make unannounced visits to long-term care facilities to ensure that residents are free from abuse and receiving quality care. We have been aiding
the community for more than 40 years and all services are free of charge. We serve Contra Costa, Solano and Alameda Counties with our team of highly-trained Ombudsman staff and volunteers.
We…
- Make regular unannounced visits to facilities.
- Investigate resident complaints including allegations of abuse and inadequate or dangerous care.
- Improve facility conditions by providing staff trainings.
- Provide information about advanced health care directives and help execute official documents.
- Promote community awareness about aging and long-term care issues through educational workshops.
- Serve as a voice for policy change at the local, state, and national levels.
- Field informational calls from families in distress.
“We had concerns about mom’s care. The Ombudsman talked to us about our rights and how to bring issues to the attention of facility staff. She was our mom’s advocate and ensured that a care strategy was put in place to address her physical and emotional needs. The Ombudsman frequently checks in with us and with mom to make sure everything is going well.”
—Family Member
